Being Calm and Collected are great traits for Conflict Resolution

Posted by Key Yessaad @zenkey on November 15, 2012 at 8:00 AM

As Real Estate Professionals grow into their career they come to terms with the inevitability that they must develop the skills of ‘Conflict Resolution’; Real Estate is driven by emotion on every side of the transaction; Sellers want to sell at prices sometimes beyond the reality of their market and are still emotionally attached to their property; Buyers want to low ball every deal because they saw some show on TV making them believe that’s the way to negotiate; Real Estate Agents sometimes stake their hills too deeply in their relationships with their clients; that’s before anyone is really talking about whether the appraiser and loan officer are going to agree on all the numbers being thrown about. Real Estate causes emotion and sometimes leads to conflict; one of the best trait a Real Estate professional can acquire is the ability to remain calm; overreacting to every little wave causes more problems at times. Letting people cool off is always best; but there is a major ‘No No’ that agents need to keep a watchful eye on – resolving conflicts via email or text are a deal killer; if a nasty communication or event has arisen it is always best to pick up the phone; emails do not convey intonation and care and leave open the other parties to interpreting your intentions.




Key Yessaad, Real Estate Google Strategist

Categories: Thought of the Day, Real Estate Business

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